GENERAL CONDITIONS

If not differently agreed in writing, these following conditions are valid:

1) APPLICABLE LEGISLATION - LIABILITY
Travel contracts are governed by Law no. 1084 dated 27 December 1977, ratified and implemented by the International Convention on travel Contracts (CCV) signed in Brussels on 23 April 1970 and as of 14 October 1995, by the Legislative Decree no. 111 dated 17 March 1995, in implementation of EEC Directive 314/90. The liability of NAPOLEON Tour Operator in its capacity of travel organizer (authorized by the Province of Livorno with resolution no. 126 dated 20 June 1997) with respect to travellers and their property is governed by the above laws, and in no case may exceed the limits foreseen by the said laws.

2) BOOKING AND PAYMENT
Bookings will be accepted until all available places are filled. They will be considered valid only if confirmation is immediately followed by a partial prepayment of 25% of the total cost of the vacation. The balance must be paid no later than 15 days before the starting date of the journey. In case the reservation was confirmed 2 weeks before the beginning of the stay the purchaser will pay the entire amount of the stay when documents are delivered. Every further agreement to this article 2 must be in writing agreed by both parties.

2 A) PAYMENT CONDITION The payments have to be owed in Euro. Checks can not be accepted. Banking expenses are purchaser's responsibility.

2 B) SERVICES VARIATION Variations or cancellation of the services described in the travel contract are accepted only if absolutely necessary, if not substantial and if they do not change the general character of the journey. Variation have always to be agreed in writing either they are demanded by NAPOLEON Tour Operator or by the purchaser. The variations demanded by the purchaser authorize NAPOLEON Tour Operator to add a variation charge of € 30,00 due to a new calculation of the costs. Moreover, NAPOLEON Tour Operator is authorized to debit the purchaser with every increased price resulting from every variation demanded by the purchaser.

3) PRICES
All the prices include taxes and percentages of service. In case of increased taxes, the prices will have to be adjusted. They do not include beverages, extras, tips, admittance tickets, transfers, excursions.

4) HOTEL CLASSIFICATION
The classification of all the structures is in compliance with the official one. In case an hotel is famously above the standard of category in question, we will assign it an additional appellative (f.e. SUPERIOR / SUPER VIP).

5) VARIATIONS
NAPOLEON Tour Operator shall have the right to change hotels and/or places with others of similar characteristics, if this should be necessary because of unforeseen circumstances. If such variations are not accepted, notification of which must be given within 2 (two) working days from receipt of the proposed variations, NAPOLEON Tour Operator will be only obliged to refund the already paid amount.

6) CANCELLATIONS INTERRUPTION OF THE VACATION
A confirmed reservation shall be cancelled in writing, and NAPOLEON Tour Operator will apply in addition the following penalties:
-Within 30 days before the arrival we will be adding € 250,00 as penalty fee for working on the file.
-Within 21 days before the arrival we will be deducting the deposit of (25%).In case the deposit had not been paid, the customer must pay it as penalty.
-within 14 days before the arrival will be charging 50% of the total amount.
-within 7 days before the arrival we will be charging 75% of the total amount.
-no refunds will be made after that limit.
If the vacation should be interrupted, no refunds will be made unless the group is able to present a specific letter made by the hotel management authorizing reimbursement for unused services. This procedure must be followed and NAPOLEON Tour Operator will refund only the amount authorized by the hotel, after having deducted any applicable agency fees.

7) WITHDRAWAL FROM CONTRACT WITHOUT PENALTIES
Customers may have the right to withdraw from the contract without incurring any penalties in the following circumstances:
a) Increase in the price of the booked vacation is higher than 10%;
b) Significant changes in the contract requested by NAPOLEON Tour Operator after the contract itself has been confirmed. With reference to this, it is specified that customers must inform NAPOLEON Tour Operator in writing of their decision to accept or withdraw from the contract within 2 (two) working days from receipt of the proposed modification. In case of withdrawal, customers will have the right to be refunded of any money already paid or, alternatively, to be offered another vacation of equivalent quality.

8) COMPLAINTS
Complaints must be immediately communicated during the stay of the group directly to the supplier of the services and to NAPOLEON Tour Operator, as they could be verified and quickly solved. Any written complaints must be sent by certified mail with returned receipt, no later than 10 working days after returning to the original place of departure. If group does not send a formal complaint letter within that time period the group has no right to claim anything.

9) LUGGAGE
Travelling with luggage is at the risk of the travelling customer, and NAPOLEON Tour Operator may under no circumstance whatsoever assume responsibility for any loss or damages incurred.

10) OTHER
a) If not differently agreed, the group will receive one free room every 23rd paying person in a single room (drivers and group leader have to be included in the count).
b) The number of the single rooms available depend on how large t h e group is and how many double or triple rooms are requested, in general the proportion is every 8 double/triple rooms, one single room (driver and group leader have to be included in t he count) every 8 double/triple rooms.
c) The prices are valid for groups of at least 23 paying persons (drivers and group leader have to be included in the count) For smaller groups an increasing of price shall be expected. In case of an increase higher than 10%, customers may have the r i g h t t o withdraw from the contract within 2 weeks before the starting of our services.
d) In case of objections referring to NAPOLEON Tour Operator's invoices (prices, no. of participants, etc.), they will be accept only if forwarded to NAPOLEON Tour Operator within 35 days from the date of issue. The invoice will be considered valid for the total amount, after that limit.

11) INSURANCE
NAPOLEON Tour Operator has stipulated a specific insurance policy with: C.E.A. policy no. 131841 dated 31.03.2004

12) GUARANTEE FUND
The Presidency of the Council of Ministers has constituted a National Guarantee Fund to which consumers may apply under the terms of Art. 21, L. D.111/95, in the case of insolvency or bankruptcy of sellers or organizers. The details of the use of the fund are governed by the Decree of the President of the Council of Ministers under the terms of the above mentioned Art.

13) OTHER MATTERS
Any other matters not expressly covered by the above General Conditions shall be governed by the legislation referred to in section 1).

14) JURISDICTION
These contracts are governed by the Italian Law. In case of legal disputes, the court having jurisdiction will be that of Livorno, Italy.